Question 1

What are the vaccine requirements?

Accepted Answer

We require all dogs to be up to date on their Distemper/Parvo combo (DA2PP or similar), as well as their Rabies vaccination. We also highly recommend the Bordetella vaccine, as well as regular dewormer and flea/tick preventative in the summer months!

We require all cats to be up to date on their combo vaccine (FVRCP or similar) as well as their Rabies vaccination as well. We do recommend regular deworming as well!

Question 2

Does my pet need to be fixed?

Accepted Answer

Not necessarily! That is up to your discretion. As long as your pup does not show aggression, excessive humping, obsession, or other unwanted behaviours we would be happy to have them.

Any females in heat will be unable to play in daycare/playgroups however to avoid unwanted pregnancy or other issues. Please notify us if your pup is in heat or is expecting to enter it soon!

Question 3

What can I expect after my pet's stay?

Accepted Answer

They may be a bit tired after their day(s) of fun and cuddles, but otherwise, we always hope to send home happy pets! Not every animal does well with the change in routine, however, if you have any concerns after their stay please do not hesitate to let us know!

Question 4

What is kennel cough?

Accepted Answer

"Kennel cough" is much like the common cold/flu in humans. It can be picked up anywhere there is a concentration of dogs (ie. boarding, doggie daycare, veterinary clinics, dog parks, etc.) While the Bordetella vaccine fights it, it does not protect against all strains.

We keep up to date on all our cleaning protocols to combat it, but sometimes despite our best efforts it can sneak through! If we know of any outbreaks, we will do our best to notify everyone. If your dog is exhibiting symptoms (a hacking cough, lethargy, etc.), please notify us and keep your pet at home until a week after their symptoms have subsided. In most dogs it will pass through their system without other intervention, however, if you are ever concerned please contact your veterinarian!

Question 5

I won't be able to pick up my pet before closing. What can I do?

Accepted Answer

We do offer a late pick-up option with appointment starting at $15, so if you know what time you will be back, we would be happy to accommodate you! Otherwise, we would be happy to have them for (another) night of boarding.

Question 6

What is your cancelation policy?

Accepted Answer

We require 24 hours' notice of any cancelation for any service. If less than 24 hour notice is given it may be subject to a $15 fee payable on your next visit.

Happy Smiles

Pet Resort

Frequently asked questions